Return and Refund Policy

At Adiora customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

Be unused and in their original condition
Include original packaging, tags, and accessories (if applicable)
Not be damaged due to misuse, neglect, or improper handling

Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Products marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review the issue and provide a suitable resolution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank account or payment method.
Contact your payment provider, as processing times can vary.
Allow additional time for the refund to appear.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping charges paid at the time of purchase are generally non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it may not be eligible for cancellation.

Exchanges

Exchanges may be offered for defective, damaged, or incorrect items, subject to product availability.

Policy Changes

Adiora reserves the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised date.